Terms of service
Last updated: October 4, 2026
1. About us
This website is operated by AUR’A Gold Water LLC, doing business as AUR’A Gold Water. Throughout these terms, “we,” “us,” and “our” refer to AUR’A Gold Water LLC.
These Terms of Service govern your use of our website and purchases from our online store. Our Shipping Policy, Returns & Refunds Policy, and Purchase Options & Cancellation Policy also apply to purchases. Our Privacy Policy explains how we handle personal information.
Our store is hosted on Shopify, which provides the e-commerce platform we use to sell our products.
2. Eligibility and website use
To place an order, you must be at least 18 years old or the age of legal majority where you live, and authorized to use the payment method provided.
You agree to provide accurate contact, billing, and shipping information. If you create an account, you are responsible for protecting your login credentials and notifying us of unauthorized use.
You may not use our website for unlawful purposes, submit fraudulent orders, introduce malicious software, or interfere with the website’s operation.
3. Products and availability
We sell bottled water. Product sizes, quantities, and still or sparkling options are described on the relevant product pages.
Product availability may change. Images are illustrative, and packaging or label designs may vary. Any substitution that materially changes the product ordered will require your agreement.
Store products according to the instructions on the packaging. Do not consume water from bottles with broken seals, cracks, leaks, or other signs of damage.
4. Prices and payment
Prices are listed in U.S. dollars unless otherwise stated. Applicable taxes and shipping charges are displayed at checkout before you complete your purchase.
Prices and promotions may change for future purchases. Changes will not alter the price of an order already accepted.
Payment must be successfully processed before an order is fulfilled. Payment processing is handled through the payment providers available at checkout.
5. Orders and order errors
An order confirmation acknowledges receipt of your order. We may decline or cancel an order because of unavailable inventory, unsuccessful payment, suspected fraud, or a material pricing or listing error.
If an issue affects your order, we will contact you using the information provided. If we cancel an order after payment, we will refund the amount paid for the canceled items and any associated shipping charges and taxes.
We will not charge a higher price or supply a materially different product without your agreement.
6. Subscriptions
When you select a subscription, you authorize recurring charges for repeat deliveries at the price and frequency disclosed before checkout.
Subscriptions continue until canceled unless a fixed term is expressly stated. Any minimum commitment must be disclosed before purchase.
You may manage your subscription through the management link provided in your subscription confirmation, when available, or contact mirela@auragoldwater.com for assistance.
Cancel before your next scheduled billing date to stop the next charge. Cancellation stops future recurring charges but does not automatically cancel an order already charged or in fulfillment.
If an order has already been charged, contact us immediately. If it has not entered fulfillment, we will cancel it and issue a refund. Once fulfillment has begun, cancellation may no longer be possible.
There is no subscription cancellation fee. We will notify you in advance of changes to recurring prices or other material subscription terms, give you an opportunity to cancel before they take effect, and obtain additional consent where required by law.
If a recurring payment fails, we may pause fulfillment and contact you to update your payment information.
7. Order changes and cancellations
For one-time order changes or cancellations, contact us promptly with your order number.
If your order has not entered fulfillment, we will cancel it and refund your payment. Changes or cancellation may no longer be possible once fulfillment begins. Orders that have shipped cannot be canceled.
Additional details appear in our Purchase Options & Cancellation Policy.
8. Shipping and delivery
Available shipping destinations, shipping charges, processing times, and estimated delivery times are described in our Shipping Policy and at checkout.
Delivery dates are estimates unless expressly guaranteed. If a significant delay occurs, we will communicate available options and provide cancellation or refund rights required by law.
Please provide a complete and accurate shipping address. Additional reshipping charges may apply when an order is returned because of an incorrect address or refused delivery. We will explain any charges before reshipping.
Contact us if your shipment is lost, delayed, or marked delivered but cannot be located. We will work with the carrier to investigate and determine an appropriate resolution.
9. Returns, damage, and refunds
Because bottled water is a consumable product, we do not accept returns for change of mind, taste preferences, or ordering mistakes, even when bottles are unopened.
This restriction does not apply to remedies for damaged, defective, or incorrectly supplied products, or rights required by law.
Please report visible shipping damage, missing items, or incorrect products promptly, preferably within seven days of delivery. For a quality concern discovered later, contact us promptly after discovering it.
Please provide your order number, a description of the issue, and photographs if safe to take. Do not ship broken glass back to us. Any return requires prior authorization.
Approved refunds are issued to the original payment method within 10 business days. Your payment provider may require additional processing time.
Our Returns & Refunds Policy contains further details.
10. Product information
Mineral composition and other product characteristics are provided for informational purposes based on applicable product labeling and supporting documentation.
We do not represent our water as a treatment, cure, or prevention for any disease. Website information is not individualized medical advice.
11. Intellectual property
Website text, photographs, graphics, logos, and other content belong to us or our licensors and are protected by applicable intellectual property laws.
You may use the website for personal shopping and informational purposes. Reproduction, modification, distribution, or commercial use of protected content requires permission from the rights holder, except where otherwise permitted by law.
12. Reviews and feedback
Reviews and feedback must reflect your honest experience and must not contain unlawful content, another person’s private information, or material that infringes others’ rights.
If you submit a review for publication, you grant us a nonexclusive permission to display it and make formatting edits that do not change its meaning. We may remove spam, fraudulent reviews, or content that violates these terms.
13. Third-party services and links
Our website may use third-party services or link to external websites. Those services may have their own terms and privacy policies. We are not responsible for content on websites we do not control.
14. Website availability and liability
We aim to maintain accurate information and reliable website access, but cannot guarantee uninterrupted or error-free operation.
To the extent permitted by law, we are not liable for indirect or consequential losses arising from website interruptions or misuse.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable product liability, liability for fraud, or mandatory consumer protections. These terms do not remove statutory warranties or remedies.
15. Governing law and disputes
These terms are governed by Florida law and applicable federal law, subject to any mandatory consumer protections that apply where you live.
If you have a dispute or concern, please contact us so we can attempt to resolve it. Nothing in these terms prevents you from exercising available legal rights or contacting a consumer protection authority.
16. Changes to these terms
We may update these terms by posting a revised version with a new “Last updated” date. Changes apply prospectively and do not retroactively alter accepted orders.
For existing subscriptions, material changes will be communicated as described in Section 6.
17. Contact information
AUR’A Gold Water LLC
Trade name: AUR’A Gold Water
1630 Mayo St
Hollywood, FL 33020
United States
Email: mirela@auragoldwater.com
Phone: +1 (833) 828-7287