Refund policy
AUR’A Gold Water — Returns & Refunds
We want your AUR’A Gold Water to arrive in excellent condition. If there is a problem with your order, please contact us at mirela@auragoldwater.com so we can help.
Returns and exchanges
Because bottled water is a consumable product, we do not accept returns or exchanges for change of mind, taste preferences, or ordering mistakes, even if the bottles are unopened. This does not affect remedies for damaged, defective, or incorrectly supplied products, or any rights required by applicable law.
Damaged, defective, incorrect, or missing items
Please inspect your order upon delivery and report any broken bottles, leaks, missing items, or incorrect products as soon as possible, preferably within 7 days of delivery.
Please email us with:
- Your order number or proof of purchase.
- A description of the issue.
- Photos of the affected products and shipping packaging, if safe to take.
For quality concerns discovered later, please contact us promptly after discovering the issue. Include the bottle’s lot number and best-before date, if available.
We will review your claim and arrange an appropriate replacement or refund for affected items. Sale items remain eligible for assistance if damaged, defective, or incorrectly supplied.
For your safety, do not consume products with broken seals or damaged bottles, and do not ship broken glass back to us.
Return authorization and shipping
Do not return any products without contacting us first. If a return is necessary, we will provide instructions and a prepaid shipping label for an approved damaged, defective, or incorrect-item claim.
Authorized return address:
AUR’A Gold Water LLC
1630 Mayo St
Hollywood, FL 33020
United States
Refunds
Once a refund is approved, we will issue it to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post it.
For an entirely damaged, defective, or incorrect order, we will also refund the original standard shipping charge. For partially affected orders, we will explain the refund amount when approving your claim.
If more than 15 business days have passed since approval and you have not received your refund, contact mirela@auragoldwater.com.
Your rights
This policy does not limit any consumer rights or remedies available under applicable law.